Privacy Policy
Effective Date: April 28, 2025
Company: Crystal Star Math & Science Tutoring Inc.
Website: https://www.cstartutor.com
Crystal Star Math & Science Tutoring Inc. ("we,” "our,” "us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By using our Platform, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.
1. Personal Information We Collect
We collect personal information as defined under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:
• Account & Contact Information: Name, email address, phone number, mailing address, password.
• Payment Information: Payment method, billing address, transaction history (processed securely through third-party payment processors; we do not store credit card numbers).
• Tutor Information: Professional liability insurance details, qualifications, availability, and rates.
• Student Information: Age (to ensure parental consent for minors), booking history, class preferences.
• Technical Information: IP address, browser type, device information, and cookies for security and analytics.
We collect this information directly from you, through your account, class bookings, and communications with us.
2. Purpose of Collection
We collect personal information for the following purposes:
• To create and manage user accounts.
• To process payments and send receipts.
• To connect students with tutors and manage class bookings.
• To pay tutors for completed classes.
• To comply with legal and regulatory requirements.
• To provide customer support and respond to inquiries.
• To improve our Platform, services, and user experience.
• To send you important updates, confirmations, and notices (with your consent where required by law).
We will not collect, use, or disclose personal information for purposes other than those identified above, except with your consent or as required by law.
3. Consent
By using our Platform, you consent to the collection, use, and disclosure of your personal information as outlined in this Policy. You may withdraw your consent at any time (subject to legal or contractual restrictions) by contacting us (see Section 9).
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose information only in the following circumstances:
• To Tutors: Students’ names and class details (so that Tutors can deliver classes).
• To Students: Tutors’ names, qualifications, and availability.
• To Service Providers: Payment processors, hosting providers, and other contractors who assist us in operating the Platform (bound by confidentiality agreements).
• As Required by Law: To comply with legal obligations, court orders, or government requests.
• In a Business Transaction: In the event of a merger, sale, or corporate restructuring, subject to confidentiality agreements.
5. Storage and Security
We store personal information on secure servers located in Canada and/or trusted third-party providers who meet Canadian data protection standards.
We use industry-standard safeguards including encryption, secure payment gateways, and access controls to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and accounting obligations. When no longer needed, information is securely deleted or anonymized.
7. Your Rights
Under Canadian law, you have the right to:
• Access your personal information and request a copy.
• Correct inaccuracies in your personal information.
• Withdraw consent to the use of your personal information (subject to legal requirements).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Requests may be made by contacting us (see Section 9). We may require proof of identity before granting access.
8. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You can disable cookies in your browser settings, but some features of the Platform may not function properly.
9. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Crystal Star Math & Science Tutoring Inc.
115 Quarry Edge Dr, Brampton, ON, L6V 4L2, Canada
Email: cstarmath@gmail.com
Phone: (905) 867-7982
10. Updates to This Privacy Policy
We may update this Policy from time to time to reflect changes in laws, technology, or our practices. When we do, we will post the updated version on this page with a new "Effective Date.